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Forum > General > Annoying log off
Mar 6th, 2010 @ 8:14pm PST
general
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Leaving the computer for just a few minutes results in being signed off [internet streaming]. Constantly having to sign out and sign back in throughout the day is seriously irritating and a waste of valuable time.

Pretty much my only complaint about this product.

Anybody else experience this.
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Mar 7th, 2010 @ 1:29am PST
Rounik
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Hi general,

I've not come across this issue... What internet browser are you using? Can you provide more info on your Mac/PC and the OS?

Thanks
Rounik
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Mar 7th, 2010 @ 8:53am PST
general
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Mac OS 10.5.8
Safari 4.04

Thanks.
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Mar 7th, 2010 @ 3:19pm PST
Rounik
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Hi general,

Thanks for posting the info. There is nothing obvious I can suggest from these details. Please do contact our Support team who will do their best to help you with this:
http://www.macprovideo.com/support/

Thanks
Rounik
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Mar 19th, 2010 @ 3:36pm PDT
Keith_UK
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I am having this 'logged off' too quickly problem too (using Safari on 10.6).

I have emailed support about it. Hopefully they will look into it. Will let you know if i get any feedback.

ttfn.

Keith.
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Mar 26th, 2010 @ 3:08pm PDT
Skye
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NEDweb is currently being updated and we are working on the session timeout issue and easier ways to log in.

Hopefully by the end of next week we should have a release ready.
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Mar 28th, 2010 @ 12:59pm PDT
Keith_UK
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Its good to hear that you are working on a fix. 20min's auto log-off is just a bit overly cautious me thinks.

Maybe 60 min's would be a better compromise - especially in the NED Player - that i often have to pause during play and then end up being logged out and have to restart the whole tutorial - which is very annoying.

Great content on this site though - so keep up the good work !! : )
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