• Forum Member
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• Posts: 1
• Joined: Jan 26th, 2010

NED -

In my library there is a lock symbol next to two videos which I purchased for download, and I am unable to download these videos. What do I have to do to "unlock" them?

Thanks!

• Administrator
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• Posts: 8888
• Joined: Dec 16th, 2006
• MacBookPro 2.2 Quad-Core i7
• Mac OS 10.6.8

Hi,

Which version of NED are you using?

Double click on the tutorial which is padlocked. A message:

"Tutorial is not authorised. Go to Downloads & Admin and enable the tutorial."

If you follow these steps then the padlock will disappear.

Thanks
Rounik