? in the Quicktime logo

Im not able to watch any video's theres a ? in the Quicktime logo.... help... thanks....

Hello Just B,

I assume you mean in NEDweb (the online player) and not NED for Mac??

Works fine here... If this is about NEDweb, can you list your Browser and Mac specs and versino of Quicktime which videos you've tried?

Can you also clear the cache in your browser, log-out and log back in.

It should work fine.

Hope this helps,
Rounik

Thanks 4 the reply. yes i mean the Nedweb.
Im using safari version 5.
I have Quicktime Player 7
and Quicktime Player Version 10
The tutorials ive tried are Ableton Live 8 and some of the Native Instruments tuts.. .

I tried emptying the cache and logging out and in again... no luck... Still getting the ?...
Thanks.. B

I have the same problem. anyone have any tips on how to solve this one?

I originally contacted someone for help on this about a week ago... ?? Customer service is lacking.... but ill wait a bit to see if someone can help on this before i cancel my monthly.. just a bummer to not have access when i need it....Or maybe noone knows how to fix this..?

Hello Just B and Mehdi,

Excuse the late response, I've not been around the forums.

I should have mentioned in my first reply that for technical issues like this it's better to contact our Support Team:
http://www.macprovideo.com/support/ who will be able to give you accurate advice on how to solve technical issues.

Please include info such as the spec of your Mac and the exact versions of Quicktime, Safari, etc.

Best
Rounik

Hi Just B,

I wrote to you 4 times : on September 8th, 13th, 17th and today. I also tried to call you today but the phone number you have in your account is disconnected.

Please check your spam folder and make sure that your email application is set to receive email from :

ticket-support@macprovideo.com

Thanks!

Christian

Christian.
Thanks for the energy to help me fix the problem.. Im sorry i didn't recognize that you we trying to help me earlier.. I was just frustrated to not be able to access the tutorials...... anyway it works fine now.. With Foxfire. ( i was using Safari before).. Thanks again..... Ill be signing up for a year sub. Om
Just B

No problem Just B!

I'm glad it's now working for you...
Did you finally found all me emails ? Were they in your Spam folder ?

Cheers! :)


Christian

hey christian sorry to bug you again, but it only worked for i day, now theres another problem.. the screen flashes black for a split second, then goes white with the quicktime logo... but this time there is no ?.......
any ideas..
thanks again.
B

Hi Just B.

Can you write me through the support form ?

https://www.macprovideo.com/support/

Did you find my previous emails in your spam folder ?

Thanks!

Christian

same problem here, no replies in my spam folder either after making a ticket. and after 24 hours.

I'm perplexed, all the money used to make these great videos, but no customer support, and a really broken system? one which just in the end throttles the amount of vids one can watch? at one point I got a "you've accessed too many times" as well. ouch.

Hello Todd,

Thanks for your mail. I have located your message on our Support system.

Did you write a message titled: "logic videos"
sent on Saturday 19th Feb at 8:20pm?

You're correct in that the message has not yet been replied to... but please bear in mind that our excellent Support team are available "9am - 5pm PST, Monday to Friday."

This is stated in bold on our Support page:
https://www.macprovideo.com/support/

"We respond to ALL support requests within 24-hours during our regular business hours."

Our Support team will get back to asap.

Best Regards,
Rounik