Buy a new video - and previously owned videos get de-authorized.

Hello. I have quite a few of your useful videos. I have them all authorised, ready for use. If I buy a new one, I then find that all my previously owned videos are "de-authorized" and have to be authorised again. This is, to put it mildly, very annoying. Is it possible to avoid this? Is it a recognised problem or have I been doing something wrong? Thank you.

Hi & welcome to the MPV forums!

This certainly shouldn't be happening. Not sure why this would be the case. Best thing to do is contact our Support team:
http://www.macprovideo.com/support/

They'll be able to take closer look at your account info and work with you to find a solution.

Hope it all works out well.

Rounik

Thanks for that - I'll get in touch with them soon.