• Forum Member
• Status: Offline
• Posts: 2
• Joined: Jan 15th, 2010
• HP
• Windows XP

Hello. I just purchased your Dreamweaver tutorial and was very excited to use it this morning.

However, I simply cannot play the tutorial. I receive an invalid tutorial definition file every time! I have deleted the "My Tutorials.xml" file and then run an update multiple times.

This is a new install of NED.

How can I use the product I purchased? This is very disappointing.

• Administrator
• Status: Offline
• Posts: 8890
• Joined: Dec 16th, 2006
• MacBookPro 2.2 Quad-Core i7
• Mac OS 10.6.8

Hello Ira

Welcome to the forums.

I'm sorry to hear you are experiencing problems running the Dreamweaver tutorials in NED on your Windows XP PC.

Have you read the first post in this thread and followed the suggestions:
http://www.macprovideo.com/forum/ned/ned-windows&id=5998

If this doesn't help, do let me know and also please send a message to our Support Team who will also do their very best to help you find a solution from Monday onwards.
[url]http://www.macprovideo.com/support/[/url]

Best
Rounik

• Forum Member
• Status: Offline
• Posts: 2
• Joined: Jan 15th, 2010
• HP
• Windows XP

Rounik:

I did confirm that all of the components are installed: Latest quicktime and .Net 2.0.

Ned installed without error. I tried the additional reinstallation step as well.

Ned launches fine, but when I try to play any tutorial I get the invalid tutorial definition file.

This is a new installation of your product. Why doesn't the NED player simply work?

• Administrator
• Status: Offline
• Posts: 8890
• Joined: Dec 16th, 2006
• MacBookPro 2.2 Quad-Core i7
• Mac OS 10.6.8

Hello Ira,

Please do contact our Support team directly:
[url]http://www.macprovideo.com/support/[/url]

Deleting the .xml file should work. If it's not I'd suggest deleting the .xml file and then the tutorial file too and try re-downloading using NED.

It should work fine, but I can't give any more specific advice as I don't have a Windows Machine to hand.

Thanks for your patience.
Rounik