Playback not Authorised?

I successfully downloaded your tutorial, and started to view it on my PC without any problem. Unfortunately, today someone has mistakenly deleted the NED program on my PC. When I tried to reinstall it I got microsoft.NET errors which I dont understand. I uninstalled NED and installed it again. This time it was installed successfully but when I tried to play the tutorials the NED program said that "You have not authorised the tutorials for playback, click update..." I clicked update but instead of playing the tutorials, the program(NED) started to redownload the first tutorial! Please, help me to solve this issue. All my .mov files(60 tutorials)are just in "My NED" folder. It's not affordable for me to redownload them because of poor internet connection and high cost. Secondly, before this problem, I tried to burn the tutorial without success. When I clicked "burn" I was told that I should insert an empty media. There was an empty DVD in my DVD writer but the burn process did not initialize. My burner works well with NERO.
Thanks in advance for solving those two issues.

Hi gmtt,

Not sure why NED is not picking up the location of your tutorials... when it was working fine before it was deleted.

Could you try the following:

1. Open NED.
2. Go to the N.E.D. window
3. Select File > Preferences
4. Browse for the folder you moved the tutorials to and select Open.
5. Go back to the Tutorial Manager window, press Update.

You should now see your tutorials again.

Do let me know if this helps. If it doesn't help please do contact our Support team who have more Windows experience than myself.
http://www.macprovideo.com/support/

Thanks
Rounik

Hi Rounik
Your suggestion did not help. I have contacted your support team.

What about the "burn" issue?
Christopher

Hi Christopher

Was the burn issue working before your NED application was deleted?

I don't have access to a PC here... so I can only suggest to contact our Support team on this issue.

Many thanks
Rounik