Waste of time

Thank god i did not purchase anything. I cannot get the player do load after I download it. Keeps telling my contact vendor. Really need to make this place more user friendly. I have wated all morning

Hi bonzer boy,

Welcome to the forums!

We'd need to know more of your PC system details in order to help you with the issue you are facing.

Please do contact our Support team who'll do their very best to work with you to solve this issue.

http://www.macprovideo.com/support/

Thanks,
Rounik

it keeps saying contact vendor application can' install,, here is a log that pops up with it

PLATFORM VERSION INFO
    Windows             : 5.1.2600.196608 (Win32NT)
    Common Language Runtime     : 4.0.30319.1
    System.Deployment.dll         : 4.0.30319.1 (RTMRel.030319-0100)
    clr.dll             : 4.0.30319.1 (RTMRel.030319-0100)
    dfdll.dll             : 4.0.30319.1 (RTMRel.030319-0100)
    dfshim.dll             : 4.0.31106.0 (Main.031106-0000)

SOURCES
    Deployment url            : file:///C:/DOCUME~1/ZINGER~1/LOCALS~1/Temp/N.E.D.application

ERROR SUMMARY
    Below is a summary of the errors, details of these errors are listed later in the log.
    * Activation of C:DOCUME~1ZINGER~1LOCALS~1TempN.E.D.application resulted in exception. Following failure messages were detected:
        + Object reference not set to an instance of an object.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
    No transaction error was detected.

WARNINGS
    There were no warnings during this operation.

OPERATION PROGRESS STATUS
    * [12/17/2011 12:10:31 AM] : Activation of C:DOCUME~1ZINGER~1LOCALS~1TempN.E.D.application has started.

ERROR DETAILS
    Following errors were detected during this operation.
    * [12/17/2011 12:10:31 AM] System.NullReferenceException
        - Object reference not set to an instance of an object.
        - Source: System
        - Stack trace:
            at System.Net.WebRequest.get_PrefixList()
            at System.Net.WebRequest.Create(Uri requestUri, Boolean useUriBase)
            at System.Net.WebRequest.Create(Uri requestUri)
            at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
            at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
            at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState)
            at System.Deployment.Application.DownloadManager.DownloadManifestAsRawFile(Uri& sourceUri, String targetPath, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)
            at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)
            at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
            at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
    No transaction information is available.

Hi,

Thanks for sending this via the forums... but I'm not the best person to unravel this kind of tech information. I'm a Mac user as well... so wouldn't be able to provide the best PC support for you.

Please do contact our Support team with this info (see my link above) and they'll help you as soon as possible.

Many thanks
Rounik