• Administrator
• Status: Offline
• Posts: 180
• Joined: May 20th, 2009
• 27" iMac i5 2.7Ghz
• Mac OS 10.7.2

We are sorry for the delays. We have been reviewing possible solutions this week and will be implementing a fix over the weekend.

I will touch base on Monday with an update for everyone.

Thanks.

• Forum Member
• Status: Offline
• Posts: 3
• Joined: May 13th, 2010

I'm waiting for a fix too Skye. Seems like every time I get up to a video I'm excited about I get the Quicktime question mark. I'm on Windows 7 64 bit.

• Forum Member
• Status: Offline
• Posts: 3
• Joined: Dec 30th, 2006

I was able to watch all the tutorials I wanted to see , But it involved multiple retries , log-in's reboots , clearing caches etc.

Cliff

• Forum Member
• Status: Offline
• Posts: 3
• Joined: May 13th, 2010

Thanks Cliff, you're right. I am able to slog through most of them with some work.

• Forum Member
• Status: Offline
• Posts: 14
• Joined: Oct 31st, 2007
• 2x3GHx MacPro
• Mac OS 10.6.5

I'm having the same problem on a mac - snow leopard 10.6.3 - was working fine a few weeks ago.

• Forum Member
• Status: Offline
• Posts: 44
• Joined: Jan 26th, 2010
• Intel Q8200
• Windows 7 x64

In Finland it's already Wednesday, you know.

• Forum Member
• Status: Offline
• Posts: 3
• Joined: May 13th, 2010

lol. maybe "touching base" is a subconscious thing. It may have already happened to you.

• Forum Member
• Status: Offline
• Posts: 4
• Joined: Jun 15th, 2010

I am having the same issue on a Mac. Leopard 10.5.6

• Forum Member
• Status: Offline
• Posts: 1
• Joined: Mar 22nd, 2010
• Mac Pro
• Mac OS 10.7.2

I've got the same issue with my Mac running OS 10.6.4

Didn't have a problem in the past.

• Forum Member
• Status: Offline
• Posts: 3
• Joined: Jun 21st, 2009
• Macbook Pro 2.4 GHz
• Mac OS 10.6.8

Same problem on Mac OS 10.5.8. Tried both Safari and Firefox with same result.

I cannot watch any at all. Tried watching some that I watched just a few days ago and now they won't work...

• Forum Member
• Status: Offline
• Posts: 1
• Joined: Jun 2nd, 2010
• dougk
• Windows xp

I have tried this on three different machines and even looked at the source code of the page.

This error had NOTHING to do with the end user but has EVERYTHING to do with the server and source of the footage from MacProVideo.

Someone needs to check with their hosting company and fix the problem at that end.

I signed up last week and I needed to watch this for training for a project tomorrow. If this is not fixed by this afternoon, I'm just going to call the credit card company and freeze the charges since I was sold something that is not being provided.

• Forum Member
• Status: Offline
• Posts: 44
• Joined: Jan 26th, 2010
• Intel Q8200
• Windows 7 x64

Right now the tutorials are in fact working for me.

I'm on Win 7 64 bit

• Administrator
• Status: Offline
• Posts: 8890
• Joined: Dec 16th, 2006
• MacBookPro 2.2 Quad-Core i7
• Mac OS 10.6.8

Thanks to everyone for your patience.

Our Support and Tech guys have been working hard on this... and we have implemented a series of solutions so all tutorials should now playback for all users in NEDweb.

If you experience any issues do let us know!

Thanks again
Rounik

• Forum Member
• Status: Offline
• Posts: 2
• Joined: Aug 30th, 2007

The Jordan Rudess master class tutorial still does not play for me. Other tutorials play fine. Windows 7, 32-bit, Internet Explorer 8.

Perhaps no one watches this tutorial much, so the problem is not reported?

• Administrator
• Status: Offline
• Posts: 8890
• Joined: Dec 16th, 2006
• MacBookPro 2.2 Quad-Core i7
• Mac OS 10.6.8

Hi Kent,

We're aware of it and working on this title - should be ready to watch really soon.

Thanks for letting us know.
Rounik