Tutorials will not play (quicktime question mark)

Whenever I try to open one of the tutorials(I have tried several) this quicktime Icon comes up with a question mark on it. I have downloaded the latest version of quicktime and the Windows update".NET Framework 2.The videos will not play. What is wrong?

Hey Justing2007,

What version of Windows is this?

What browser and version are you using?

Thanks.

I am using windows 7 Ultimate 32 Bit and I have tried it both on internet explorer and foxfire both latest version

According to the system specs everything should be working find but still not playing videos

I was wondering if you were flirting with the idea of getting back to me skye? Also support never got back to me either. whats up with that?

There is a couple strange Windows 7 issues that we are looking into right now. We are hoping to have some fixes in place tomorrow.

Christian replied to your ticket at 3PM PST. Check your email for his response.

Well it would help if i checked my email. Tough day at work sorry guys hopefully everything gets resolved soon!

I'm still having the same problem after emptying my cache in quicktime. :(

I'm having the exact same problem with my work computer. When I saw the deal on subscription I thought it would be nice to sign up and watch tutorials at work during lunch.

Win 7 Professional 32bit
Intel Q6600
4.00 GB (3.25 GB usable)
Latest patches and updates.

Regular NED works and so does Quicktime.

as soon as you figure it out let me know

Can you tell me if the Reason 4 101 tutorial will play?

It looks like we've found the problem. It's a Quicktime issue related to Windows 7 only. We are currently testing a couple solutions right now.

I'm having the same problem intermittently.

I've just signed up for the intro offer.

I will get some video's playing but others not . They come up with the Quicktime and a ? mark in the middle . One lesson started playing after a while but this hasn't happened when I've left others for a while. Seems to be more of an issue with longer Lessons. Lesson 12 on Trilian is doing it consistently for me

I'm still on Windows XP . Using the web Ned.

I've upgraded to latest NET.

Cliff

Further info

I've tried XP with Internet explored , Firefox and Safari , latest versions.

In the Trilian Core , the video's that still freeze are 12 & 38. Both long ones

Have also tried on a new Mac in Safari with latest versions of OS , Safari and Quicktime.

Cliff

Still no solution?

We are sorry for the delays. We have been reviewing possible solutions this week and will be implementing a fix over the weekend.

I will touch base on Monday with an update for everyone.

Thanks.

I'm waiting for a fix too Skye. Seems like every time I get up to a video I'm excited about I get the Quicktime question mark. I'm on Windows 7 64 bit.

I was able to watch all the tutorials I wanted to see , But it involved multiple retries , log-in's reboots , clearing caches etc.

Cliff

Thanks Cliff, you're right. I am able to slog through most of them with some work.

I'm having the same problem on a mac - snow leopard 10.6.3 - was working fine a few weeks ago.