NED Web player sometimes plays video, sometimes not

Hi,

I am running Windows 7 64 bit and I have had the following problems using Chrome, Firefox and IE. I also have the most updated version of QuickTime....Also I have deleted the content in the QuickTime "Download" cache directory and I have cleared all my browsers caches a number of time and restarted the computer a number of times.

Initially I could only hear the audio but there was no video. Then later the video started showing as well (I was not sure what changed but it was working so I didn't care).

Then after watching a few videos, they stopped working completely, both audio and video.

Today, I am back to the issue of audio but no video.

This is getting really frustrating so please advise?

Hi dorond,

I can't comment on Windows machines as I'm a Mac user.

Our Support team deal with technical issues like this and will do their best to help you resolve this issue you're having:

http://www.macprovideo.com/support/

Thanks
Rounik

Hi Rounik,

I already went the support route yesterday without much success unfortunately but I will try again.

Thanks

Doron

Hi dorond,

Stick with it... our Support team and nice - and do their best to help :)

Hope it works out and we can get to the bottom of what is the issue on your system.

Best
Rounik