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unable to download it's just hanging not moving to load

Hi edgy!!!!!!!!!!!!!!

Not sure whether you are having issues with the NEDweb version or the download version to your Mac.

Please let me know and I'll move this post to the relevant sub-forum.

Also, feel free to drop a line to Support who should be able to help you resolve any issue quicker than I can.

http://www.macprovideo.com/support/

:)

Rounik

I've had the same problem for over a week (mostly on the Art of Recording videos). I submitted a request for support, but that has gone unanswered for about a week now. Is there anything I should do to get some help on this?

if your using two different accounts on your pc try loggin into the other account and then downloading the file.

Hi amunoz,

I've just looked in the Support System area and there is no trace of a ticket from your registered email address since October 2010. No messages pending either... Please do drop our Support team a line again.

Many thanks
R

Thanks R. I'll try that again. I may have messed that submission up somehow.