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  • Joe A
    Posts: 1380
    Joined: Oct 1st, 2013
    Re: Neutron 3 audiosuite preview
    Hi Aaron - I'm not surprised that support response time is slower than usual, given the current situation (that seems to be the case with most smaller companies), but I'm sure they'll get back to you eventually -- they're usually pretty good at responding, though it can take a little while even in the best of times. (They just released a new update to another product, and I know they were focused on that for the last few weeks -- I'm sure they'll start catching up on support tickets now that that's done, though it couldn't hurt to bump the support request again)..
    Reply
  • Goyo
    Posts: 5
    Joined: May 14th, 2020
    Re: Neutron 3 audiosuite preview
    FIXED!! I just updated my Neutron advanced to the latest version (3.2) and the preview has returned to the audiosuite plugins. Thanks Izotope! and everyone here. Mac cheese grater 12-core 3.33 xeon MACOS 10.13.6 Pro tools 2020.9.1 Neutron 3 advanced 3.2.0.3499
    Reply
  • Joe A
    Posts: 1380
    Joined: Oct 1st, 2013
    Re: Neutron 3 audiosuite preview
    Great! It took them a while but at least now you've got it running properly again. Thanks for sharing the eventual solution.. :-)
    Reply
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